I had an overall great stay at ITC Kakatiya, but there were a few hiccups. The ambiance was impressive, and the staff was incredibly helpful and cheerful, especially Archana and Anshul. However, I was a bit disappointed with the consistency of breakfast options and encountered issues with mosquito presence. Still, the dining was good, particularly the seafood risotto I tried for dinner.
Rooms
8.0
My room was spacious and comfortable, but it felt dated compared to my friends' accommodations. Ventilation could have been improved as it had a slight odor.
Service
9.0
The service was fantastic, with staff always ready to assist. I found the team very accommodating and respectful towards my requests.
Location
9.0
The hotel's location is excellent and provides easy access to the city. I appreciated the well-maintained and organized environment.
Dining
8.0
I enjoyed a variety of delicious meals during my stay, including a wonderful breakfast buffet and lovely seafood risotto for dinner, though the buffet options were repetitive.
Facilities
8.0
Amenities like spa services and room service were great. However, I was hoping for a welcome drink, which is typically offered in other hotels.
W.
United States of America,
January
2025
6.4/10
My stay at ITC Kakatiya was truly really good; the ambiance was inviting and the service matched the luxury of the surroundings. While some facilities, like the spa, were not available during my visit, the attentive staff made every moment enjoyable. I highly recommend this hotel for anyone looking for a comfortable and elegant experience in Hyderabad.
Rooms
8.0
I stayed in a spacious Club Room, which was luxurious and comfortable. Although the shower and tub setup could have been better, the room itself was well-maintained and provided a relaxing environment.
Service
10.0
The service at ITC Kakatiya was excellent. Every staff member I encountered, from Azmat at the lounge to the Concierge Kishore, was friendly and accommodating. They went out of their way to ensure I had everything I needed during my stay.
Location
8.0
Set in central Secunderabad, the location is great for accessing shopping and local attractions. However, the heavy traffic made it a bit awkward for leisurely strolls outside the hotel.
Dining
9.0
The breakfast spread was impressive, offering a vast selection from around the world. Dining in the Marco Polo Lounge was a treat, especially with the welcoming service from Azmat, who always remembered my preferences.
Facilities
7.0
The hotel offered a variety of facilities including room service, dry cleaning, and a lovely lounge area. While I missed the spa, the overall offerings still made for a comfortable stay.
Dick
United States of America,
December
2024
5.4/10
My stay at ITC Kakatiya was a mix of highs and lows. While I loved the decor and overall charm of the hotel, I experienced some hiccups with room maintenance that detracted from the experience. However, the attentive service and good dining options, especially at Kabab and Kurries, made up for it.
Rooms
6.0
The newly renovated room was spacious and comfortable, but there were issues during my initial stay with an older room that had maintenance problems. I was moved to a better room, but I expected quality from the start.
Service
9.0
The service was definitely a highlight. The staff, particularly Anshul Kumari and Pinki from guest relations, went above and beyond to accommodate my needs and made my dining experience enjoyable.
Location
8.0
ITC Kakatiya is conveniently located near shopping and sightseeing spots. This made it easy for me to explore the attractions around Hyderabad without any hassle.
Dining
9.0
Dining at Kabab and Kurries was fantastic, with a great variety of dishes. I also enjoyed my coffee at Rani Rudramba Court, but the restaurant did get a bit crowded at times.
Facilities
7.0
The hotel offers solid facilities, including room service and housekeeping, though I did have a few issues with the old equipment in the room during my first night.
Rose
United States of America,
November
2024
5.2/10
I had a fantastic stay at ITC Kakatiya, where the hospitality truly stood out. While the service was perfect, I did notice some areas that could use improvement, like room updates and maintenance. Overall, it's a place I'd recommend for anyone looking for a luxury experience in Hyderabad.
Rooms
7.0
The rooms are spacious with an old-world charm, but some features like the wardrobe and toilet seat need attention. I did appreciate the upgrade to a more comfortable room.
Service
10.0
The service was excellent across the board. Staff like Anshul and Archana made me feel welcomed, and the overall attentiveness of the team exceeded my expectations.
Location
8.0
The hotel is well-positioned near key areas in Hyderabad, making it easy to explore local attractions. However, it might not be the best choice for tourists unfamiliar with the city.
Dining
9.0
Dining is a highlight with a good spread at the Pavilion that offered delicious South Indian favorites. The personalized service in room dining was also impressive.
Facilities
8.0
Facilities like room service and housekeeping were efficient, adding to the luxury experience. However, improvements in the spa facilities would enhance the overall stay.
Jessica
United States of America,
October
2024
5.4/10
My stay at ITC Kakatiya was largely enjoyable, with standout hospitality and a cozy atmosphere. Though the hotel shows some age, the comfortable rooms and impressive breakfast made up for it. However, I did experience a mosquito issue that needs addressing.
Rooms
8.0
The rooms are spacious and very comfortable. though they do appear a bit worn compared to newer hotels. A larger sofa would have been helpful, especially for families.
Service
9.0
The service was really good, with well-trained staff always ready to assist. A shoutout to Anshul from guest relations for her quick response when I requested hot water.
Location
8.0
Located right in the heart of the city, ITC Kakatiya is very convenient for shopping and sightseeing. though traffic can occasionally make getting around a bit awkward.
Dining
9.0
The breakfast buffet offered a huge variety and was delicious. although the dinner options could be a little more elaborate. The saffron-infused seafood risotto I tried was lovely!
Facilities
7.0
The facilities include room service and housekeeping, which were both reliable. However, the gym could use additional equipment and improvement.
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Itc Kakatiya, A Luxury Collection Hotel, Hyderabad20.04
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21.04.2025